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Shipping & Returns

Below are some common questions about our shipping and returns policy.
Shipping

Delivery Cost

- Free standard shipping available on all domestic orders of and above $80 AUD. Orders under $80 AUD will incur a flat standard shipping fee of $6 AUD.

- Free express shipping available on all domestic orders of and above $150 AUD. Express shipping is availabe for $10 AUD.

To be eligible for free shipping, the total order amount must be after discounts are applied. All prices will be shown upon checkout.

Delivery Times

- 3-7 business days for standard shipping within Australia (allow 8-10 business days for rural areas).

- 1-2 business days for express shipping within Australia (allow 3-4 business days for rural areas).

The above times are approximate only, although we aim to meet the delivery times we are not liable for any delays that occur once your package is with the courier. Please bear in mind the above times do not include the 1-2 business days processing times.

- Standard shipping is available for $10 AUD and takes 4-7 business days for delivery.

- Express shipping is available for $20 AUD and takes 2-5 business days for delivery.

All prices will be shown upon checkout.

The above times are approximate only, although we aim to meet the delivery times we are not liable for any delays that occur once your package is with the courier. Please bear in mind the above times do not include the 1-2 business days processing times.

All orders are processed either on the same or next business day after you place your order. Please bear in mind that during busy or holiday periods dispatch times can be longer.

You will receive a confirmation email with tracking details once your order is shipped. It can take up to 72 hours after shipment for the carrier to activate tracking in some circumstances.

Please email us (support@nudobeauty.com.au) if you are still have issues tracking your order and we will be more than happy to help.

Deliveries to countries outside of Australia may incur customs taxes and import duties once the package has reached its destination country. These charges are not set by Nudo™ Beauty and we have no control over them.

The customer must pay these charges in order to receive their goods, refusing to pay will result in your order being returned to us. The original shipping cost, return shipping cost, and a 10% processing fee will be deducted from your refund.

For further information on duties and taxes please contact your local customs office.

If you have entered an incorrect or incomplete address and/or need to make other amendments to your order please email us (support@nudobeauty.com.au) and we will do our best to resolve this for you. Please be aware we cannot guarantee that we will be able to fulfil any requested changes.

Returns

Due to the nature of Nudo™ products and hygienic reasons, our products cannot be returned for credit, exchange, or refund for change of mind or incorrect purchases.

We are proud to hold ourselves to the highest standard and ensure that each product is individually checked by the Nudo™ quality assurance team prior to shipping. In the unlikely event the product you received is faulty or incorrect, we will gladly provide a replacement or refund.

Please email your request to us (support@nudobeauty.com.au) within 7 days of receiving your order (include your Order Number and clear photo(s) of the faulty or incorrect item), and we will notify you of the outcome and provide instructions accordingly.

Nudo™ Beauty reserves the right to refuse replacement or refund if the request passes the 7 day period since receiving the product and/or returns are not in the original condition they were received.

Nudo™ Beauty is not responsible for lost or stolen packages. Please email us (support@nudobeauty.com.au) with your Order Number and tracking information so we can help find the cause. If we can't deliver your product, we may need to charge a redelivery fee for each subsequent delivery attempt .

Have a Different Question?

Please email us (support@nudobeauty.com.au) or drop us a DM on Instagram nudobeauty.

Alternatively you can fill out a form and we will contact you as soon as possible (within 1-2 business days).

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